If there is a problem with an item and you wish to send it back. The item must be in the manufacturer's original packaging in the same condition as you received it and include all packaging material. For example, on new equipment,: instruction manual, inserts (styrofoam), plastic bags, and unfilled warranty card. We will inspect it when received. If the item is not in satisfactory condition (the way it was sent out) we will not accept it and will be returned to you. Please be aware there is a 10% restocking fee on returned merchandise unless an arrangement is worked out prior to return. In order to have this 10% waived, just call us first and we will issue a return authorization.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
At Camera Land, we value your privacy and take your personal security seriously. Any information you give us is treated confidentially, and we take steps to make sure it is protected appropriately.
During transactions, we do collect some information from our users, as detailed below:
Anonymous user information
As you browse our website, our web servers record data on your visit using cookies and other tracking methods. (A cookie is a small file, stored on your computer, that identifies it specifically to our website, allowing us to simplify the login and checkout processes.) This information allows us to analyze what our visitors are looking for, whether or not they find it, and how they interact with our website. None of the information collected by these methods contains any personal details about you or any of our other users; it is strictly statistical information about your computer and internet connection. We will never sell or give any of this information to marketers or solicitors.
If you make a purchase through the Camera Land website, we require personal information to complete the order: name, address, and other contact information that you provide. All of this information is maintained on our servers which are rigorously protected. We will never sell or give any of this personal information to marketers or solicitors.
Credit card information
We collect credit card information in order to finalize purchases on our website. We treat this information with tremendous care but we DO NOT store credit card information. We take these exceptional security steps for a good reason: your security is our security.
Rest assured that all of your purchases with Camera Land are verified, secure, and authentic. This means prying eyes can't get at your credit card or personal information. Our secured certificate is provided by authorize.net.
But what about you? The only way we can safely verify that our customers are who they say they are is by using thorough checks and obtaining all the required information. That's why we don't currently ship anywhere but to the billing address, and that's why we require the amount of information that we do.
We realize the inconvenience this might create, but we feel that building a mutual network of trust is crucial to having faith in your purchases on the web, particularly if you're purchasing expensive equipment on time-sensitive deadlines!
In the meantime, we will continue to seek better, more convenient solutions to these security issues so that your shopping experience with zcameraland can be the best experience possible.